Key Responsibilities
  • Handle customer queries through calls, chats, emails, and social media in a timely and professional manner.
  • Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns.
  • Resolve customer complaints while maintaining high levels of customer satisfaction.
  • Coordinate with internal teams to ensure quick resolution of escalated issues.
  • Maintain accurate records of customer interactions and follow-ups in the CRM.
  • Educate customers about Astroyogi's products, services, and ongoing offers.
  • Meet defined service quality metrics, including response time, resolution time, and customer satisfaction.
  • Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.
Requirements
  • 1–2 years of experience in Customer Support, Customer Service, or a similar role.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving and conflict-resolution abilities.
  • Customer-first attitude with empathy and patience.
  • Ability to multitask and work in a fast-paced environment.
  • Basic knowledge of CRM tools and MS Office.
  • Comfortable working in rotational shifts, weekends, and holidays, if required.
Preferred Qualifications
  • Bachelor's degree in any discipline.
  • Experience in e-commerce, internet, SaaS, or consumer tech companies is preferred.
  • Prior experience in handling chat and email support will be an advantage.
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